| Author |
Message |
Ralph
Guest
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 Posted:
Sun Dec 18, 2005 5:30 pm Post subject:
Lost access to 200 WMA files. Help!! |
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Using MusicMatch media player, but problem is a DRM one.
problem started when I tried to download a new track; it fails at
the end; but now all tracks lost access; Windows Media Player 9.0
refuses to backup the DRM keys with unknown error;
DRM files are intact at the time of the first error;
- Do you receive any kind of error message? If so, what is the exact
text of the error message?
All messages are provided below. There are two cases. Trying to play
existing music: the "c00d0bbe" error code. Trying to download purchased
music: DLS_ERR_PRE_LICENSE: HKEY_LOCAL_MACHINE Retries fail.
I suspect the "c00d0bbe" error code is an undocumented Microsoft one.
- Are you trying to play the track on the same PC to which it was
downloaded?
Yes.
- Are you logged into your Musicmatch Downloads account when you attempt
to play the track?
Yes.
- Have you ever successfully played the track? If so, have you made any
changes to your system since successfully playing the track last?
Yes for all previously purchased tracks.
- Have you performed a system restore or OS upgrade since purchasing the
track?
No.
- Please attempt to play the track in Windows Media Player (WMP). Are
you able to play the track successfully with WMP?
No. Error message: "Windows Media Player has encountered an unknown error."
Running version 9 of Media Player.
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Mike Williams
Guest
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| Posted:
Mon Dec 19, 2005 1:30 am Post subject:
Re: Lost access to 200 WMA files. Help!! |
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Ralph wrote:
| Quote: | Using MusicMatch media player, but problem is a DRM one.
problem started when I tried to download a new track; it fails at
the end; but now all tracks lost access; Windows Media Player 9.0
refuses to backup the DRM keys with unknown error;
|
From where did you acquire the files and the licenses?
| Quote: | DRM files are intact at the time of the first error;
- Do you receive any kind of error message? If so, what is the exact
text of the error message?
All messages are provided below. There are two cases. Trying to play
existing music: the "c00d0bbe" error code. Trying to download purchased
music: DLS_ERR_PRE_LICENSE: HKEY_LOCAL_MACHINE Retries fail.
I suspect the "c00d0bbe" error code is an undocumented Microsoft one.
|
WHy do you say that. Articles on this error code are found trivially
through a web search.
e.g.Guide To Error C00D0BBE In Windows Media Player
Error C00D0BBE means that you need a license for that file to do
whatever operation you are currently trying to do, and you don't have a
valid license to do that specific operation. Files downloaded from pay
services can restrict you from transferring or copying the file to
portable devices or other PC, etc.
| Quote: |
- Are you trying to play the track on the same PC to which it was
downloaded?
Yes.
- Are you logged into your Musicmatch Downloads account when you attempt
to play the track?
Yes.
- Have you ever successfully played the track? If so, have you made any
changes to your system since successfully playing the track last?
Yes for all previously purchased tracks.
- Have you performed a system restore or OS upgrade since purchasing the
track?
No.
- Please attempt to play the track in Windows Media Player (WMP). Are
you able to play the track successfully with WMP?
No. Error message: "Windows Media Player has encountered an unknown error."
Running version 9 of Media Player. |
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Ralph
Guest
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| Posted:
Mon Dec 19, 2005 1:30 am Post subject:
Re: Lost access to 200 WMA files. Help!! |
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| Quote: | From where did you acquire the files and the licenses?
|
MusicMatch
| Quote: | e.g.Guide To Error C00D0BBE In Windows Media Player
Error C00D0BBE means that you need a license for that file to do
whatever operation you are currently trying to do, and you don't have a
valid license to do that specific operation. Files downloaded from pay
services can restrict you from transferring or copying the file to
portable devices or other PC, etc.
|
Thanks for the info about the error code, I had trouble finding it.
Consider me an end-user.
I only use the files on a single PC but I am permitted to use several.
So I am under no licence restrictions.
The only music I download from the Internet is paid for. I have never
uploaded any music nor have I ever been a member of a peer-to-peer file
sharing network.
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Mike Williams
Guest
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| Posted:
Tue Dec 20, 2005 1:30 pm Post subject:
Re: Lost access to 200 WMA files. Help!! |
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Ralph wrote:
| Quote: | From where did you acquire the files and the licenses?
MusicMatch
e.g.Guide To Error C00D0BBE In Windows Media Player
Error C00D0BBE means that you need a license for that file to do
whatever operation you are currently trying to do, and you don't have a
valid license to do that specific operation. Files downloaded from pay
services can restrict you from transferring or copying the file to
portable devices or other PC, etc.
Thanks for the info about the error code, I had trouble finding it.
Consider me an end-user.
I only use the files on a single PC but I am permitted to use several.
So I am under no licence restrictions.
The only music I download from the Internet is paid for. I have never
uploaded any music nor have I ever been a member of a peer-to-peer file
sharing network.
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I would follow up with Musicmatch. |
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Ralph
Guest
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| Posted:
Sat Dec 24, 2005 5:30 pm Post subject:
Re: Lost access to 200 WMA files from MusicMatch |
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| Quote: | I would follow up with Musicmatch.
|
Well of course I did that. They gave me the run around. You know you are
in trouble with technical support when they start repeating themseleves. I
asked for a re-fund and no response. There is no technical support over the
phone, only e-mail.
I will not pay MS $99 for technical support either with an uncertian result.
All Microsoft knowledge base articles on DRM were no help either. In fact,
they may have made the situation worse.
The funny thing is the failure happens on multiple machines. So this is not
a machine specific problem.
Apparently, Yahoo is no longer marketing MusicMatch. I will no longer be
able to purchase music from MusicMatch, so I will have to go elsewhere.
So the bottom line is: I lost some money and a great deal of time. |
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Mike Williams
Guest
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| Posted:
Sat Dec 24, 2005 9:30 pm Post subject:
Re: Lost access to 200 WMA files from MusicMatch |
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Ralph wrote:
| Quote: | I would follow up with Musicmatch.
Well of course I did that. They gave me the run around. You know you are
in trouble with technical support when they start repeating themseleves. I
asked for a re-fund and no response. There is no technical support over the
phone, only e-mail.
|
True for most high tech products and services sadly.
| Quote: | I will not pay MS $99 for technical support either with an uncertian result.
All Microsoft knowledge base articles on DRM were no help either. In fact,
they may have made the situation worse.
|
Because...?
| Quote: | The funny thing is the failure happens on multiple machines. So this is not
a machine specific problem.
|
So probably something wrong with the MusicMatch licenses or the files
themselves are corrupted.
| Quote: | Apparently, Yahoo is no longer marketing MusicMatch. I will no longer be
able to purchase music from MusicMatch, so I will have to go elsewhere.
So the bottom line is: I lost some money and a great deal of time.
|
Sorry to hear it but I don't think folks who hang around these
newsgroups ever both with these online services. |
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