2 business days?
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2 business days?

 
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dony_s
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Posted: Fri Nov 11, 2005 9:30 pm    Post subject: 2 business days? Reply with quote

I had a message "Strange bug using media services remotely". No one from MS
answered that in 4 or 5 days… I think they mentioned something about 2 days
response, or is it just me?

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Neil Smith [MVP Digital M
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Posted: Sat Nov 12, 2005 1:30 pm    Post subject: Re: 2 business days? Reply with quote

On Fri, 11 Nov 2005 10:10:03 -0800, dony_s
<donys@discussions.microsoft.com> wrote:

Quote:
I had a message "Strange bug using media services remotely". No one from MS
answered that in 4 or 5 days… I think they mentioned something about 2 days
response, or is it just me?

I think these newsgroups are for peer support only.

You may get a repsonse from MS employees, but that's cause they're
hanging out here in their spare (own) time.

Your best bet is to investigate the support contract you have with
them, that's probably what specifies 2 days and it will tell you how
to process your bug report so it's dealt with by the correct people
(or escalated if it can't be resolved)

HTH
CHeers - Neil
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