License displayed as text in License Acquisition Window
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License displayed as text in License Acquisition Window

 
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Eugene
Guest
Posted: Tue Jun 08, 2004 5:51 am    Post subject: License displayed as text in License Acquisition Window Reply with quote
Hi,

I have a user experiencing an error during the license
acquisition process. Instead of the license being
integrated into the player, the license string is
displayed in the License Acquisition page, hence the
download of the license is unsuccessful.

The same page and license is successfully downloaded by
other users.

Thanks in advance for your help

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Tim [MS]
Guest
Posted: Thu Jun 17, 2004 11:50 am    Post subject: Re: License displayed as text in License Acquisition Window Reply with quote
Eugene wrote:

Quote:
Hi,

I have a user experiencing an error during the license
acquisition process. Instead of the license being
integrated into the player, the license string is
displayed in the License Acquisition page, hence the
download of the license is unsuccessful.

The same page and license is successfully downloaded by
other users.

Thanks in advance for your help

The player did not like the license for some reason and sent another
challenge with NONSILENT=1 back to the server. The license ASP does
not realize this and thinks it should resend the license.
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Nurul
Guest
Posted: Tue Jun 29, 2004 5:12 pm    Post subject: The Answer Reply with quote
Thanks to testing carried out by myself and a colleague, I think I have the answer to the problem.

We were working with SILENT delivery. We noticed that sometimes we used to get the license string print out to the window. This happened everytime after a NONSILENT error page was displayed telling the user that they didnt have access permissions for example. We changed that error page so it had no cache on the header of the html. Since this change we do not get any licenses showing up on the DRM popup!

What was happening was that the WM Player was somehow getting confused with the last NONSILENT error page (cached), and where it was supposed to receive a license SILENTLY, it got confused and either showed the license on the popup OR delivered the license NONSILENTLY.

So, make sure all NONSILENT pages have the no cache option.

I think that the cahche problem is something to do with your problem aswell.

I tried to force a silent download all the time regardless of the WM Player setting, but i dont think it works.

Let me know if this post solved the problem.

Nurul.

"Eugene" wrote:

Quote:
Hi,

I have a user experiencing an error during the license
acquisition process. Instead of the license being
integrated into the player, the license string is
displayed in the License Acquisition page, hence the
download of the license is unsuccessful.

The same page and license is successfully downloaded by
other users.

Thanks in advance for your help


Back to top
Eugene
Guest
Posted: Tue Jul 13, 2004 10:40 am    Post subject: Re: License displayed as text in License Acquisition Window Reply with quote
Thanks Tim.

When are the instances where the player would request
another challenge with the NONSILENT=1 back to the server?

In any case, the ASP should check for NONSILENT=1? And
then issue a license correnspondingly?


Quote:
-----Original Message-----


Eugene wrote:

Hi,

I have a user experiencing an error during the license
acquisition process. Instead of the license being
integrated into the player, the license string is
displayed in the License Acquisition page, hence the
download of the license is unsuccessful.

The same page and license is successfully downloaded
by
other users.

Thanks in advance for your help

The player did not like the license for some reason and
sent another
challenge with NONSILENT=1 back to the server. The
license ASP does
not realize this and thinks it should resend the license.

.
Back to top
Tim [MS]
Guest
Posted: Thu Jul 22, 2004 11:03 pm    Post subject: Re: License displayed as text in License Acquisition Window Reply with quote
"Eugene" <eugenecp@hotmail.com> wrote in message
news:2c3cf01c468a4$447b6800$a301280a@phx.gbl...
Quote:

Thanks Tim.

When are the instances where the player would request
another challenge with the NONSILENT=1 back to the server?

In any case, the ASP should check for NONSILENT=1? And
then issue a license correnspondingly?


Eugene,


The player would request another challenge if it did not like the first one
or did not receive one yet.

The ASP should check for NONSILENT=1. If was a challenge was supposed to be
silent then there was an error and the ASP page should display an error
message.

Tim [MS]
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